One thing the most innovative organisations have in common is they all have a reason to change, and it comes in the form of a big...

Have you ever stopped to think about what it's really like for your clients to interact with your organisation? In this article I discuss...

While we all agree that creativity and collaboration are good, not everyone is in agreement on what they look like in practice, or the...

Delivering a great client experience is important for any organisation. And having a big heart is an essential element to deliver a great...

What is innovation? We get asked this a lot, and being clear on what innovation is and isn't is an important first step to creating an...

Many people think that constraints and creativity fall upon two totally opposite sides. And that while innovation leads to creativity;...

When it comes to creating a person-centered organization, a common mistake is focusing solely on performing new activities as a means of...

As a senior leader, you know that collaborating with clients leads to improved outcomes. In fact, your leadership team most likely knows...

One of the most essential aspects of our work in helping organisations become more innovative and impactful, is ensuring that leaders...

Failure is a mindset, it's a belief that is keeping you stuck. It's a way that people look at the world, situations and events. You don't...

Most organisations talk about a desire to have their clients at the centre of their organisation, but to what extent do they implement...

This article originally appeared on Pro Bono Australia news, to view the original article click here With more Not For Profit and...

Albert Einstein famously said if he had an hour to solve a problem he would spend 55 minutes thinking about the problem and 5 minutes...

A few years ago I was asked to work with an organisation. They wanted to improve their performance, and they felt the best way to do...

This article originally appeared on Pro Bono Australia news, to view the original article click here Impacto Consulting in partnership...

Are you getting complaints from clients? Maybe you're not meeting your service level agreements? Are your staff or volunteers saying they...

Whether you believe in setting new years resolutions or you just like to set goals, a new year provides a mental 'line in the sand' for...

Over the past 6 months, we’ve seen an increase in the number of organisations approaching us to help them to create their strategy for...

Do you find that you, your team or board are spending too much time talking and trying to get everyone to agree, and not enough time...

With many of the usual fundraising events cancelled and an increased awareness of the unpredictability that COVID brings, it's...